Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@cedarandstonegoods.com. Returns must be sent to: 371 Conrad Dr, Erie, CO 80516, United States.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can contact us with any return question at hello@cedarandstonegoods.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom or personalized products cannot be returned. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.

We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to receive a different item is to return the item you have and, once the return is accepted, make a separate purchase.

Refunds
We’ll notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at hello@cedarandstonegoods.com.