Frequently Asked Questions
Find answers to common questions about our candles, shipping, and more.
What are your candles made of?
Our 16 oz candles use Calwax CalSoy CB-2, a predominantly soy wax blend, with 0.5-inch Ultimate Wood Wicks in hand-cast concrete vessels.
How long do your candles burn?
Burn time varies with use and environment. We publish a burn-time estimate only after completing and documenting burn testing for that candle.
Do you offer custom orders?
We'd love to hear your ideas! Contact us to discuss custom scents or bulk orders for events.
What is your return policy?
We want you to love your purchase. Please see our Return Policy for details on exchanges and refunds.
How long does shipping take?
Orders are processed within 5 business days. Shipping times vary by location. See our Shipping Policy for details.
Do you ship internationally?
Currently, we only ship within the United States.
Are your candles safe for pets?
Keep burning candles out of reach of pets and use them only in well-ventilated rooms. If your pet has respiratory sensitivities or you have questions about a fragrance ingredient, ask your veterinarian before use.
Still have questions? We're here to help.
Contact Us